When the bureaus won't fix your report, federal law lets you sue
Every year in Maryland, thousands of consumers discover something wrong on their credit report: an account that isn't theirs, a paid balance still showing delinquent, a bankruptcy that never happened, a mixed file where someone else's derogatory history was merged into yours. Most people do the responsible thing — they file a dispute with Equifax, Experian, or TransUnion, wait 30 days, and get a form letter back that says the item was "verified as accurate."
That letter is often where a federal case begins. The Fair Credit Reporting Act (FCRA, 15 U.S.C. §1681 et seq.) requires both the credit bureaus and the companies that report to them to follow specific, enforceable rules — and gives you the right to sue in federal court when they don't.
The two duties the bureaus keep breaking
Reasonable accuracy — §1681e(b). Credit bureaus must "follow reasonable procedures to assure maximum possible accuracy" of the information they report. A bureau that repeatedly mixes files, ignores obvious identifier mismatches, or accepts furnisher data known to be error-prone can be held liable.
Reinvestigation — §1681i. When you dispute an item, the bureau has 30 days to investigate — meaning an actual investigation, not a keystroke back to the furnisher. Courts have found bureaus liable when their "reinvestigation" consisted of forwarding a two-digit code and accepting whatever came back.
Furnishers can be sued too — §1681s-2(b)
The bank, credit-card issuer, auto lender, or debt collector reporting the incorrect information has its own federal duty. Once a dispute is forwarded by the bureau, the furnisher must conduct its own investigation, review "all relevant information," and correct or delete inaccurate items. Furnishers that skip this step — or that "verify" without so much as pulling the file — face FCRA liability.
Common cases we take
- Accounts that aren't yours (identity theft or mixed file)
- Debts you paid, settled, or discharged in bankruptcy still reporting as delinquent
- Wrong balances, wrong payment history, wrong status codes
- Old, obsolete information (past the 7-year FCRA reporting limit)
- Reinvestigations that came back 'verified' without a real investigation
- Denials of credit, mortgages, apartments, or jobs tied to inaccurate reporting
What your case is worth
The FCRA provides for actual damages — the loan you were denied, the higher interest rate you paid, the job or apartment you lost, and documented emotional distress. For willful violations, the statute allows statutory damages of $100 to $1,000 per violation and punitive damages. Critically, the FCRA is a fee-shifting statute: when you win, the defendant pays your attorney's fees, which is why we can take these cases on contingency at no cost to you.
What to do right now
- Pull your full reports from all three bureaus at annualcreditreport.com.
- Dispute in writing — keep copies of everything you send and receive.
- Save denials: loans, apartments, jobs, insurance.
- Call us before you accept a "verified" result.
Related reading
Henderson v. Public Data: The Fourth Circuit Says Data Brokers Can't Hide Behind Section 230
In a landmark 2022 decision, the Fourth Circuit held that Section 230 of the Communications Decency Act does not immunize background-report websites from FCRA claims.
Johnson v. MBNA: The Fourth Circuit Case That Makes Furnishers Actually Investigate
When you dispute a debt through a credit bureau, the bank must conduct a real investigation — not a rubber stamp. Johnson v. MBNA is the Fourth Circuit's foundational furnisher case.
